Property Management Departments
Reliance Property Management, Inc is a professional management company located just outside Downtown Portland, Oregon. Our goal is to provide a positive working relationship with you the owner. Our office will offer you as many or as few of our services as you choose. We take pride with our current clients and offer only the highest level of customer service.
Below is a breakdown for each department and how they may assist you.
Leasing
- Advertising all vacant apartments in local newspapers and through internet services.
- Showing all vacant units to potential tenants.
- Processing all potential applicants in office, running credit reports, criminal background checks, verifying income and past rental history. We require all potential tenants over the age 18 must fill out to an application.
- Monitoring all units scheduled to vacate.
- Inspecting all newly vacant units to prepare our maintenance staff for the turn over process. All final accounting is started with our leasing agent, and then passed on to the accounting department. Suggest additional work to improve the overall appearance of the unit ( if need be).
- Customer service with owner and tenant.
Maintenance
- Offering a fully staffed maintenance crew, equipped with trained maintenance tech’s, professional painters and apartment cleaners.
- Turning over a newly vacant apartment for new tenants as quickly as possible.
- Reacting to a maintenance request in a timely manor.
- Communicating with the owner regarding minor maintenance request, or additional work needing to be done.
- Scheduling and managing outside contractors and vendors.
- Offering a 24-hour maintenance hot line for emergency maintenance request or tenant needs (example, tenant lock-out).
- Allowing tenants to report maintenance request 24 hours a-day through a link in our web site.
- Customer service( with owner and tenant).
Accounting
- Collecting rent payment from tenants.
- Paying property bills & mortgage payments( should owner choose)
- Maintaining the clients trust account for individual property income and communicating with owner on a personal basis, regarding financial needs and expectation.
- Extra funds, after bills have been paid, are sent out on the 20th of each month and either mailed directly to the owner, or their bank account for deposit.
- Cash flow reports, and any additional reports, are generated monthly and sent to every owner, with copies of bills, if requested, at the end of each month.
- In the event a tenant does not pay rent, evictions will be filed through the court, to insure a timely turn over of the unit.
- Customer service( with owner and tenant).
Property Manager
- Communicate with new & potential clients.
- Oversee all client relations.
- Manage and monitor all departments to insure all procedures are running smoothly.
- Customer service ( with owner and tenant).